Privacy policy

At GetMomiCare, your privacy is our highest priority. This policy explains what data we collect, how we use it, and your rights as a user. We will never sell your personal health data to third parties — not to advertisers, not to brokers, not to anyone.

We collect account details such as your email and name, plus information you choose to enter or sync. Some tracking and document data is stored on your device. Features that use hosted services, community, or AI may send the information needed for that feature to our providers. Information stored only on your device may not be recoverable if you lose it. We use encrypted connections for data sent to hosted services and account access controls for stored records.

We use the information you provide to operate the features you choose, personalise your experience and respond to support requests. We do not sell individual health data to advertisers or data brokers. We may disclose information when legally required and use service providers as described here.

When you use Momi or another AI feature, the text and images you choose to submit travel over an encrypted connection through our server to an AI processor to produce an answer. For companion chats, our primary AI processor is Groq. Its inference terms say prompts are not used to train models. Groq says it may retain conversation content for reliability or abuse review for up to 30 days unless Zero Data Retention is enabled for the account. Processing or retention may take place in the United States. Other AI tools, including scans, may still use Google Gemini. We do not sell this content or attach advertising identifiers. You can use the app without AI features. AI answers are support and information, not private clinical care or a diagnosis.

We use encrypted connections, account access controls and database access policies for hosted information. MomiCare does not currently claim end-to-end encryption. No system can promise that only you will ever be able to access data sent to a hosted service; authorised support, processors or legal requests may require access under appropriate controls.

You can review or correct information in the app and request an export or deletion from Profile then Privacy and Security, or by contacting us. Deleting an account removes active account data when the request succeeds; backups, processor records or information required by law may remain for limited periods. Contact us for details about a specific request or the location of your data.

GetMomiCare is for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe someone under 18 has given us their information, email hello@getmomicare.com and we will delete it. hello@getmomicare.com

GetMomiCare is operated by MOMICARE LTD, registered in England and Wales (company number 17373737). MOMICARE LTD is the data controller. Questions about this policy, or a request to see or erase your data? Email hello@getmomicare.com — a human reads it. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.